Commentary from Dr. Mark EdgeWorkedge Words
Asked a young lady in her twenties who immigrated here from Africa what the best workplace subject to address for young people like her around the world. She answered: how to deal with conflict. Photo by Jean Wimmerlin on Unsplash
Watch Billy Joel playing a discarded piano on the sidewalk. Are you the leader who discards your people, or do you find a way to help them create something beautiful?
“Humility always works harder than ego.” – Ryan Holiday Photo by Priscilla Du Preez on Unsplash
Affirm their feelings even if you disagree with their conclusions. Observe body language. Refuse to interrupt. See Gary D. Chapman and Paul E. White, The 5 Languages of Appreciation in the Workplace (Chicago: Northfield Publishing, 2011), 65-66.
Maintain eye contact. Don’t do other things while you are listening. Listen for feelings as well as thoughts. See Gary D. Chapman and Paul E. White, The 5 Languages of Appreciation in the Workplace (Chicago: Northfield Publishing, 2011), 64-65.
“Employees perform better when they can try out new ideas and approaches within certain zones of privacy.” --Ethan Bernstein, “The Transparency Trap.” Harvard Business Review (October 2014): 61. Photo by ThisisEngineering RAEng on Unsplash
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