Total Recall

A legendary NFL coach, Chuck Noll, provides a compelling example of the value of reading and learning from historical figures. Noll, one of only two NFL coaches to have won at least four Super Bowls, was a Hall of Famer who coached the Pittsburgh Steelers for 23...

Dealing with Garbage

An old story* goes like this.  A guy climbs into an Uber to take him to the airport. The Uber was driving in the right lane when, suddenly, a car pulled out in front. The Uber driver hit the brakes, and his vehicle skidded and barely avoided hitting the car. The...

Where Mr. Smith Lives

Understanding customer needs is not just a sales tactic; it’s a fundamental principle. It’s the difference between trying to sell people to gain something for oneself and meeting people’s needs. Satisfying a need might very well equal a sale. An old story illustrates...

It Only Takes One

Billy Graham preached a lot of crusades, none more important than the one he preached in Los Angeles when he was 31 years old. A few months earlier, Graham was emotionally crushed when a crusade in Altoona, Pennsylvania, had been a disaster. Billy even considered...

Winning Over Worry

Perhaps you have heard me say that worry is a form of idolatry. Worry is a self-prayer: “Self, you can solve this problem. Self, there has to be a solution. Self…” On a recent podcast, I heard an interview with Dr. David Rosmarin, an associate...