Where Mr. Smith Lives

Understanding customer needs is not just a sales tactic; it’s a fundamental principle. It’s the difference between trying to sell people to gain something for oneself and meeting people’s needs. Satisfying a need might very well equal a sale. An old story illustrates...

It Only Takes One

Billy Graham preached a lot of crusades, none more important than the one he preached in Los Angeles when he was 31 years old. A few months earlier, Graham was emotionally crushed when a crusade in Altoona, Pennsylvania, had been a disaster. Billy even considered...

Winning Over Worry

Perhaps you have heard me say that worry is a form of idolatry. Worry is a self-prayer: “Self, you can solve this problem. Self, there has to be a solution. Self…” On a recent podcast, I heard an interview with Dr. David Rosmarin, an associate...

Don’t Do What You Don’t Do Well

One of the most critical decisions in television history and for my personal entertainment was made over 60 years ago. A young television writer and sometime actor for a popular TV variety series in the 1950s decided to write a situation comedy in which he would star....

Never Discouraged

  As baseball season winds down, I am reminded of one of my favorite stories. It seems that a man stopped to watch a Little League Baseball game. He asked one of the youngsters what the score was. “We’re behind 18 to nothing,” the kid answered....