Back to the Nineties

Last week I spoke to members of the Better Business Bureau. I don’t know if anything I said made an impression, but I do know that something someone else wrote did. Back in the nineties, a newspaper writer included many sad and disturbing items about what was...

When People Trash Your Best

Many years ago, a lady wrote in Readers’ Digest about an act she did to demonstrate her gratitude. She lived in Chicago, and her city was suffering from a heat wave. Newspapers wrote that Chicago’s workers were in danger of dehydration. This woman decided...

3 Ways to Show Empathy to a Person

1. Note the individual’s arm and leg movement. 2. In a discreet ad non-threatening way, mirror the movement. 3. Do this to improve your ability to build a connection with and demonstrate the importance of the other person. See Richard E. Maurer and Jeffrey H....

The Body Keeps the Score

A good reminder to look for the humanity in others: in his excellent book THE BODY KEEPS THE SCORE, the psychiatrist Bessel van der Kolk wrote about his teacher making the rounds with him in a psychiatric hospital. “What would you call this patient,” van der Kolk...

An old and fascinating story

Yesterday, we noted that when we tell a story, we can help people listening connect from the left brain to the right, we can summon them to invest in the story, and that the listeners can even find multiple meanings and lessons in the story. Today, allow me to pass...

3 Things You Can Do with a Story

Build a bridge from the right part of the listener’s brain to the left. Summon the listener to natural invest in the story. Grease the wheels for the listener to find more than one lesson in the story. See: Jerry Biberman, Satinder Kumar Dhiman, and Joan Marques,...